The Critter Guy privacy policy
Last updated: July 2022
Before using our sites, please read this privacy policy carefully.
This Privacy Policy is applicable to thecritterguy.ca (“Company”) and sets out our policy on the gathering and use of information on this site and our other sites (collectively “Sites”). The Company is committed to providing safe websites for visitors of all ages and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy. The Company complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information Protection and Electronic Documents Act (PIPEDA).
There may be links from our Sites to other websites. This Privacy Policy applies only to our Sites and not to websites of other companies or organizations to which our Sites may be linked. You should check any linked sites for the privacy policy that applies to that site. Links to third-party websites are provided as a convenience and are for informational purposes only.
Although you are not required to register to access our Sites, you may be asked to provide us with personal information when you visit certain sections of our Sites. Your use of our Sites signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Sites.
Collection of personal information
Personal information is information that identifies you as an individual — for example, your name, address, email address, or telephone number.
We collect information that you voluntarily provide to us through responses to our contact forms, quote requests, feedback, and similar submissions. We may also ask you to provide additional information such as your email address if you want to obtain additional services, information, or to resolve complaints or concerns.
How we use the information we gather
Before forwarding us any personal information, please be advised that any information gathered on our Sites may be used in the aggregate for research and development relating to our Sites, and (if you ask us to) to send you promotional materials. We may use information gathered about you for the following purposes:
- To respond to your wildlife removal inquiry or quote request.
- To monitor interest in our services and tailor the content of our Sites to your needs.
- To send you information about us and promotional material about our services, if you have asked to receive it.
Promotional and informational offers
With your permission, information submitted at the time of registration or submission may be used for marketing and promotional purposes. If you object to such use, you can prevent it either by email request or by modifying the information you provided.
Disclosure of information
The Company will not disclose personal information you provide on its Sites to any third parties other than to a Company agent except: (i) in accordance with the terms of this Privacy Policy; (ii) to comply with legal requirements such as a law, regulation, warrant, subpoena, or court order; or (iii) where disclosure is required to public health or regulatory authorities.
Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada, which may be subject to different privacy laws than those applicable in Canada.
Cookies
We may use standard “cookies” on our Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular website. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.
Protection of children online
We consider the protection of children’s privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children, nor do we allow them to become registered users of our Sites.
Our commitment to security
We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. We apply security safeguards appropriate to the sensitivity of the information, including retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.
Storage of information
Personal information you share with us is stored on our database servers, or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Policy.
Changes to this policy
If we alter our Privacy Policy, any changes will be posted on this page so that you are always informed of the information we collect about you, how we use it, and the circumstances under which we may disclose it.
Acceptance
By using this Site, you signify your acceptance of our Privacy Policy. If you have questions about our use of your information, you can contact us at dave@thecritterguy.ca or 519-783-1575.